You are Not Aways Right: Be a Better Customer
We’ve all heard the phrase, “The customer is always right.” While well-intentioned, this idea has often been misused, leading to unrealistic expectations and strained customer-employee interactions. Retail pioneers like Selfridge, Wanamaker, and Field popularized the phrase in the early 1900s, aiming to prioritize customer satisfaction. But over time, the sentiment has been taken too far, […]
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